Questions?
No Problem.
We are here to help!
We have designed a page just for you. We have added all the frequent questions our guests ask us (so we are all on the same page)
Reservations
Q: How can I make a reservation?
🐰You can book directly through our website or by calling our reservations team at 020 3953 4300. We also like emails, you can reach us directly at reservations@assemblyhotel.com
🐰You can book directly through our website or by calling our reservations team at 020 3953 4300. We also like emails, you can reach us directly at reservations@assemblyhotel.com
Q: Can I cancel or modify my reservation?
🐰Non-refundable rate, non cancellable after full payment is taken at time of booking. If you need any modifications please contact reservation team.
🐰Non-refundable rate, non cancellable after full payment is taken at time of booking. If you need any modifications please contact reservation team.
Q: Do I need a credit card to book a room?
🐰Yes, credit or debit is needed to book and pay for the room as we do not accept cash.
Check-In & Check-Out
Q: What are your check-in and check-out times?
🐰Check-in is from 3:00 PM, and check-out is at 11:00 AM.
🐰Check-in is from 3:00 PM, and check-out is at 11:00 AM.
Q: Can I request early check-in or late check-out?
🐰You can request on arrival, we will explain the different check out times and any fees applied.
Q: What do I need to check in?
🐰 A valid photo ID, passport or valid drivers license.
🐰 A valid photo ID, passport or valid drivers license.
Rooms & Amenities
Q: Is Wi-Fi available at the hotel?
🐰Yes, complimentary high-speed Wi-Fi is available throughout the hotel.
🐰Yes, complimentary high-speed Wi-Fi is available throughout the hotel.
Q: Do the rooms have air conditioning/heating?
🐰Yes, all rooms are equipped with individual climate control.
🐰Yes, all rooms are equipped with individual climate control.
Q: Are pets allowed?
🐰Unfortunately, pets are not allowed. Unless guide dogs.
Q: Do you offer accessible rooms?
🐰 Yes, we have ADA-compliant rooms. Please request one when booking. We have 9 DDA one on each floor
🐰 Yes, we have ADA-compliant rooms. Please request one when booking. We have 9 DDA one on each floor
Dining
Q: Do you have a restaurant or room service?
🐰Yes, our on-site restaurant Miradora serves breakfast, lunch, and dinner. We have a brand new 101 tequila concept and delicious taco! If you are hungry and dont want to leave the Hotel, press 10 on the lift and you will arrive to Miradora. Enjoy!
🐰Yes, our on-site restaurant Miradora serves breakfast, lunch, and dinner. We have a brand new 101 tequila concept and delicious taco! If you are hungry and dont want to leave the Hotel, press 10 on the lift and you will arrive to Miradora. Enjoy!
Q: Is breakfast included in the room rate?
🐰Yes, we have B&B rate or you can add it on additionally for £15 if you prepay at reception or £20 if you pay on the day in the restaurant.
Transportation & Parking
Q: Is parking available?
🐰 We do not on site parking nearest car park is Q car park China town or Q car park Leicester Square
Q: Do you offer airport shuttle service?
🐰We do not offer airport shuttle service. If in doubt, please ask our reception team best way to reach back to any of the airports, or google map it.
🐰We do not offer airport shuttle service. If in doubt, please ask our reception team best way to reach back to any of the airports, or google map it.
General
Q: Do you allow smoking in the rooms?
🐰No, our hotel is 100% smoke-free. Designated smoking areas are available outside.
🐰No, our hotel is 100% smoke-free. Designated smoking areas are available outside.
Q: Is there a concierge service?
🐰No concierge but our lovely staff is ready to give recommendations to whatever doubts you might have!